Terms of Service

Services

octo provides AI-powered lead response agent services (“Octo”). Octo sends automated SMS responses to inbound inquiries from leads who have explicitly opted in to receive text messages. Services are delivered on a month-to-month subscription basis following a one-time setup engagement as described during the onboarding process.

Payment

A one-time setup fee of $1,200 is required before build commencement. Monthly subscriptions of $300 are billed on a recurring basis. Cancellation requires 30 days written notice.

SMS Program Terms

Octo is an automated lead-response texting service. When an end user submits an inquiry through an agent's website or landing page and affirmatively checks the SMS consent box, they are enrolled in the Octo SMS program for that agent. The program sends automated text messages to qualify the lead and route them to the agent.

Message frequency: Typically 4-8 messages per conversation. Frequency varies based on the lead's responses.

Message and data rates may apply. Check your carrier for details.

Opt out: Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT, or REVOKE to any message to opt out. You will receive a confirmation message and no further messages will be sent. Reply START to re-enroll.

Help: Reply HELP or INFO for assistance. For additional support, contact faris@withocto.co.

Carriers are not liable for delayed or undelivered messages.

Consent is not a condition of purchase. End users may submit inquiries without consenting to SMS by contacting the agent directly through other means.

Compliance

octo handles A2P 10DLC registration, TCPA compliance, and opt-out processing on behalf of agents using the Octo service. The agent is responsible for the legality of their lead sources and the accuracy of consent language on their forms. octo provides compliance templates and technical safeguards but does not assume the agent's legal obligations under the TCPA or other regulations.

Data Handling

octo does not share, sell, or rent consumer data, lead data, or opt-in information to any third party or affiliate for marketing or promotional purposes. Data is shared only with subcontracted service providers (such as Twilio for SMS delivery) as strictly necessary to deliver the Octo service. All subcontracted providers are bound by contractual data processing terms.

Limitation of Liability

octo’s liability is limited to the amount paid in the prior billing period. We do not guarantee specific lead conversion outcomes. octo is not responsible for carrier filtering, message delays, or delivery failures outside our control.

Contact

Questions? Email faris@withocto.co